Microsoft Not Issuing Refunds to Misled Xbox Minecraft Players

Microsoft Not Issuing Refunds to Misled Xbox Minecraft Players

This is what happens when the small print is actually a giant warning.

A lot of people are finding themselves up in arms over the recent controversy surrounding the release of Minecraft on the Xbox 360. Plenty of excitement was sure to be had, what with that four player split screen co-op and all. Or at least that was the plan.

Masses of people tossed their cash at Microsoft for the first ever console release of the PC sensation, but soon found themselves a bit disheveled over a lack of communication. In order to take advantage of perhaps the most anticipated feature of the title, split screen multiplayer, you must have a high-definition television. It’s a strange requirement considering the game itself consists entirely of pixelated looking blocks. So, plenty of people are stuck asking themselves, “What the hell?”

Generally, requirements such as this are made known well in advance and one would think that a giant warning would be lathered somewhere in plain sight for everyone to see before making their purchase. However, no such indication exists. Kotaku contacted Microsoft for a comment on the situation. They responded by saying that “in game prompts alert players of the HD requirements for split-screen multiplayer.”

If you’re scratching your head and thinking, “Now wait a minute…” You aren’t alone. Minecraft for the Xbox 360 was hailed for its local multiplayer split screen capabilities, so obviously mountains of people were going to flock to this title. Doesn’t it seem like a logical thing to inform gamers of this potentially game breaking requirement before they tear open the game, gather a wad of friends, and plop down for the evening?

Believe it or not, not everyone who plays video games owns an HDTV. Sad, I know. But some people simply cannot afford it and are stuck making the best with what they have. The only logical explanation for this strange requirement would have to have something to do with screen resolution and the inability to properly display  four user interfaces on a standard definition TV screen. Think back to the days of Dead Rising and Banjo Kazooie: Nuts and Bolts. Those were both playable on SD TVs, but the text was next to impossible to read.

I don’t fault them for incorporating a feature such as this, but it seems a bit shaddy to neglect to make this requirement amply known to your consumers. To make matters worse, Mircrosoft is generally refusing to issue a refund, citing that gamers still have the license and the game works fine, blah, blah, blah. Technically they are correct, but let’s not split hairs here.

Some people have reported succes in obtaining a refund, but Microsoft said that largely depends on which customer service representative you talked to and that you may only get a portion of your points back at best. So, if you are on the fence about getting Minecraft for the Xbox360 to play with your friends, but you’re stuck in the standard def era, take heed.

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